Mini Game User Guide

开始前先准备Before you start

先准备下面四类资料，之后照设置流程一步一步完成。Prepare these four items first, then follow the setup flow step by step.

Wallet 连接资料Wallet connectionAccess ID、Access Token、API URL、Timezone 和 Currency。Access ID, Access Token, API URL, Timezone and Currency.

AI 客服内容Assistant content客服名称、欢迎语、常见问题、回复语气、回复长度和公司简介。Assistant name, welcome message, common questions, reply tone, reply length and business profile.

公司资料文件Company documents活动条款、存提款说明、FAQ、客服指南和其他正式规则。Promotion terms, deposit/withdrawal instructions, FAQs, support guides and other official rules.

客服电脑Support computer准备 Chrome 浏览器，用来安装 AIChat Live Chat Switch，让人工客服接手或交回 AI。Prepare Chrome for the AIChat Live Chat Switch, which lets support staff take over a chat or return it to AI.

AI Chat 设置流程AI CHAT SETUP

第一次设置 AI ChatSet up AI Chat for the first time

照这个顺序做：连接 Wallet → 设置 AI 客服 → 准备人工接手 → 上传公司资料 → 检查客服规则 → 用测试玩家实际聊天。Follow this order: connect the Wallet → set up the assistant → prepare human handoff → upload company information → review support rules → test with a player.

1 · API Settings
确认 Access ID、Access Token、API URL、Timezone 和 Currency。保存后，用测试玩家查一次账号或交易资料，确认 AI Chat 已经连到正确的 Wallet。Confirm Access ID, Access Token, API URL, Timezone and Currency. Save, then look up a test player or transaction to confirm AI Chat is connected to the correct Wallet.
2 · Assistant Setup
填写 AI 客服名称、欢迎语、常见问题按钮、回复语气、回复长度和公司简介。再检查 Tools，让 AI 只使用你希望开放的查询功能。Set the assistant name, welcome message, suggested questions, reply tone, reply length and business profile. Then review Tools so the assistant uses the lookup functions you want available.
3 · Wallet Live Chat
打开 Wallet Live Chat，让 AI 在客户 Wallet 的聊天窗口回复。这里也会提供 Live Chat Switch extension，给人工客服在需要时接手或交回 AI。Enable Wallet Live Chat so the assistant replies inside the client Wallet chat. This area also provides the Live Chat Switch extension for support staff to take over a chat or return it to AI.
4 · Knowledge Base
上传活动条款、存提款说明、FAQ 和客服指南。文件显示 Ready 后，AI 才会在玩家提问时使用这份资料。Upload promotion terms, deposit/withdrawal instructions, FAQs and support guides. When a file shows Ready, the assistant can use it to answer player questions.
5 · Skills
把 Skill 当成客服处理步骤。检查存款未到账、提款延迟、优惠问题、投诉等情况，AI 应该按什么顺序处理。Treat a Skill as a support checklist. Review how the assistant should handle cases such as missing deposits, delayed withdrawals, promotion questions and complaints.
6 · Hooks
Hooks 是固定规则。确认什么文字会触发规则，以及触发后是固定回复、不回复，还是把指定内容遮掉。Hooks are fixed rules. Confirm what text triggers each rule and whether the result should be a fixed reply, silence, or masked content.
7 · Player Test
用测试玩家实际问几种问题：余额或交易、活动规则、中文/英文问题，以及需要人工客服处理的问题。Use a test player to ask several types of questions: balance or transactions, promotion rules, questions in different languages, and a case that should go to human support.
8 · Conversations
最后到 Conversations 查看完整聊天记录。确认 AI / Human 状态、转人工原因、消息内容和时间都正确。Finish in Conversations and review the full chat. Confirm the AI / Human state, escalation reason, messages and timestamps are correct.

影片教学VIDEO GUIDES

跟着影片操作Follow the video guides

先看完整指南，再按下面三支影片一步一步操作。中文页面播放中文版，切换 EN 后显示英文版。Start with the full guide, then follow the three videos below step by step. The Chinese page shows ZH videos; switch to EN for English videos.

完整中文指南 · PDFFULL GUIDE · CHINESE PDF AI Chat Assistant 使用指南AI Chat Assistant User Guide 20 页完整版：Assistant Setup、Knowledge Base、Skills、Hooks、Conversations 与转人工流程。20-page guide covering Assistant Setup, Knowledge Base, Skills, Hooks, Conversations, and human handoff.

下载 PDFDownload PDF

AI Chat 功能说明AI Chat features

下面用简单方式说明每个页面负责什么。先看懂用途，再按照实际客服流程设置。Below is a simple explanation of what each page does. Understand the purpose first, then configure it for the real support flow.

API Settings

怎样设置How to set it

这是 AI Chat 连接客户 Wallet 的地方。
确认 Access ID、Access Token、API URL、Timezone 和 Currency 都是客户正确资料。
连接正确后，AI 才能查询玩家账号、交易、投注和优惠。

This is where AI Chat connects to the client Wallet.
Confirm the Access ID, Access Token, API URL, Timezone, and Currency match the client.
Once connected correctly, the assistant can look up player accounts, transactions, bets, and promotions.

Assistant Setup

怎样设置How to set it

这是 AI Chat 最重要的内容设置。
这里决定 AI 的名字、欢迎语、常见问题按钮、说话方式、回复长短、公司简介，以及它可以帮玩家查询什么。

This is the main AI Chat content setup.
It controls the assistant name, welcome message, suggested questions, speaking style, reply length, business profile, and what it can look up for players.

Knowledge Base

怎样设置How to set it

这里放给 AI 阅读的公司资料，例如活动条款、存提款说明、FAQ 和客服指南。
文件状态显示 Ready 后，AI 就可以在回答玩家时查这些资料。

This is the document library the assistant reads, such as promotion terms, deposit/withdrawal guides, FAQs, and support guides.
When a file shows Ready, the assistant can use it when answering players.

Skills / Hooks / Conversations

怎样设置How to set it

Skills 是教 AI 遇到某种问题时要按什么步骤处理；Hooks 是固定规则，例如看到指定内容就固定回复或遮盖文字；Conversations 是查看实际聊天记录和转人工情况。

Skills teach the assistant how to handle specific situations step by step.
Hooks are fixed rules, such as giving a fixed reply or masking text when something matches.
Conversations shows real chats and human handoffs.

配置例子Worked example

例子 1：设置方式Example 1: setup

第一次设置可以按顺序完成：先确认 API Settings，再完成 Assistant Setup 和 Wallet Live Chat，然后上传 Knowledge Base。
接着检查 Skills 与 Hooks，最后用测试玩家实际聊天，并到 Conversations 查看结果。

For a first setup, confirm API Settings, complete Assistant Setup and Wallet Live Chat, then upload the Knowledge Base.
Review Skills and Hooks, test with a player account, and finish by checking the result in Conversations.

例子 2：实际检查Example 2: practical check

先用测试账号发送一个简单问题。
确认欢迎语、机器人名称和回复语气正确。
再问一条需要 Knowledge Base 的规则，并检查回答是否来自最新资料。
最后测试一个需要人工处理的问题，确认转人工流程正常。

Send one simple question from a test player.
Confirm the welcome message, assistant name and reply style.
Ask one rule question that requires Knowledge Base and confirm the answer uses current information.
Finally test a case that needs human support and confirm escalation works.

当前 Setting 截图与逐项解释Current setting screenshots with explanations

下面是目前后台的 Setting 画面。截图中的空值和默认值只用来说明字段位置，请按照自己的活动资料填写。These are the current Setting screens. Blank and default values only show field locations; enter the values required for your campaign.

手机查看时，可在图片上左右滑动。On mobile, swipe left and right on the image.

AI Chat current setting section 1 — **先看这 5 项**Access ID、Access Token、API URL、Timezone、Currency 都要跟客户 Wallet 的资料一致。简单理解：前 3 项负责“连到正确的钱包”，Timezone 负责时间，Currency 负责金额单位。保存后，用测试玩家问一次账号或交易资料，能正常查到就代表连接正常。

**先看这 5 项**Check these five items: Access ID, Access Token, API URL, Timezone, and Currency. The first three connect AI Chat to the correct Wallet, Timezone controls time, and Currency controls money display. After saving, ask about a test player account or transaction; a correct result confirms the connection.

AI Chat current setting section 2 — **Assistant Name**填写玩家会看到的 AI 客服名称，例如品牌名 + Support。这个名字也会用在 AI 自我介绍。
**Reply Tone / Reply Length**Reply Tone 写“要怎样说话”，例如：礼貌、亲切、专业。Reply Length 写“回答要多长”，例如：简短、1–3 句。直接用普通句子写就可以。
**Welcome Message / Suggested Questions**Welcome Message 是玩家打开聊天马上看到的第一句话。Suggested Questions 是下面可以直接点的问题按钮，一行写一个，最多 6 个。建议放玩家最常问的内容。
**Business Profile**这里写 AI 每次聊天都应该知道的公司基本资料，例如公司名称、主要服务、客服时间和重要服务原则。详细条款和长篇规则放到 Knowledge Base。
**Tools / Wallet Live Chat**Tools 下面每个开关代表 AI 可以帮玩家查的一种资料，例如账号、交易、投注、优惠或银行资料。Wallet Live Chat 打开后，AI 会在客户 Wallet 的 live chat 里回复；聊天记录会出现在 Conversations。

**Assistant Name**Enter the AI support name players should see, for example Brand + Support. The assistant also uses this name when introducing itself.
**Reply Tone / Reply Length**Reply Tone says how the assistant should speak, for example polite, friendly, or professional. Reply Length says how long answers should be, for example short or 1–3 sentences. Write these as normal instructions.
**Welcome Message / Suggested Questions**Welcome Message is the first text shown when chat opens. Suggested Questions are tappable question buttons shown below it, one per line, up to six. Use the questions players ask most often.
**Business Profile**Put the basic company facts the assistant should know in every chat, such as company name, main services, support hours, and key service principles. Put detailed terms and long rules in Knowledge Base.
**Tools / Wallet Live Chat**Each Tools switch allows one type of player lookup, such as account details, transactions, bets, promotions, or bank information. When Wallet Live Chat is enabled, AI replies inside the client Wallet live chat and the thread appears in Conversations.

AI Chat current setting section 3 — **Upload a Document**按 Upload a Document 选择公司资料文件，例如活动条款、存提款说明、FAQ 或客服指南，然后按 Upload & Index。
**上传后看 Status**Waiting / Indexing 代表系统还在处理。Ready 代表 AI 已经可以读取这份资料。Failed 代表处理失败，需要重新检查文件。Chunks 是系统把文件分成的小段数量，主要用作参考。

**Upload a Document**Choose a company document such as promotion terms, deposit/withdrawal instructions, FAQs, or a support guide, then press Upload & Index.
**上传后看 Status**Waiting / Indexing means the file is still being processed. Ready means the assistant can use the document. Failed means processing failed and the file should be checked again. Chunks is the number of small searchable pieces and is mainly informational.

AI Chat current setting section 4 — **Skill 是什么**把它当成“客服处理步骤”。例如玩家说存款没到账，Deposit Troubleshooting Skill 会告诉 AI 应该先查什么、再问什么、什么时候转人工。
**什么时候会用**When the agent uses it 写触发这套步骤的情况。Status = Enabled 才会使用。改完以后，用一个对应的问题测试，例如“我的 deposit 还没到”。

**Skill 是什么**Think of a Skill as a support checklist. For example, a Deposit Troubleshooting Skill tells the assistant what to check first, what to ask next, and when to hand the case to a human.
**什么时候会用**When the agent uses it describes when this checklist should run. Status must be Enabled. After changes, test with a matching question, such as “my deposit has not arrived.”

AI Chat current setting section 5 — **Hook 是什么**Hook 是“固定规则”。系统先检查玩家的话或 AI 的回复有没有符合你设定的内容；符合时，就执行你指定的动作。
**Rule Action**Fixed reply = 直接用固定答案；Stay silent = AI 不回复；Mask = 把指定内容遮掉。设置后一定要自己发一条测试消息，确认规则只在正确情况触发。

**Hook 是什么**A Hook is a fixed rule. The system checks whether a player message or AI reply matches what you set, then runs the action you chose.
**Rule Action**Fixed reply sends a fixed answer, Stay silent makes AI stay quiet, and Mask hides matched content. Send a test message after setup to confirm the rule triggers only in the intended situation.

AI Chat current setting section 6 — **Answered By**AI = 这段聊天由 AI 在回复；Human = 已经转给人工客服处理。看到 Human 时，就代表这段对话目前由人工接手。
**怎么看记录**Escalation Reason 会写为什么转人工；MSGS 是这段聊天有多少条消息；Started 是开始时间；Last Activity 是最后一次有新消息的时间。需要看完整内容时，从 Action 打开。

**Answered By**AI means the assistant is replying. Human means the conversation has been handed to support staff and is currently being handled by a person.
**怎么看记录**Escalation Reason explains why the chat was handed to a human. MSGS is the number of messages, Started is when the chat began, and Last Activity is the latest message time. Use Action to open the full conversation.